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Raw Material Procurement

Trade Partners : Raw material suppliers.

Society : Persons potentially impacted by deliveries.

Production Process

Employees : Operators.

Contractors : Operators.

Government Agencies : Specifiers of production and business rules, regulations and standards.

Communities : Persons potentially impacted by business activities.

Distribution

Customers : Persons who receive products.

Government Agencies : Persons who specify production and business rules, regulations and standards.

Use

Consumers: Product users.

End of Use

Trade Partners : Persons who take discarded materials for disposal

Society : Persons potentially impacted by gas and scrap materials

Stakeholder Management

Stakeholders Goals/Expectations Plans/Practice Guidelines Participation Channels

1. Customers/Consumers
  • Product specifications/usage comply with agreements.
  • Quality post-sale services.
  • Customer responsibility
  • Commitment to production of up-to-standard products and services.
  • Priority to post-sale services.
  • Available channels for expression of opinions and complaints directly to executives via website.
  • Sales personnel, technical staff.
  • Company website.
  • Telephone number 0-2683-0008.
  • Customer satisfaction survey.
  • Exhibitions.
  • Annual reports.

2. Employees
  • Appropriate remunerations.
  • Good incentives and benefits for professional progress and security.
  • Good and safe working environment.
  • Good, fast and effective work system.
  • Unbiased executives who heed employees and set clear work objectives.
  • Fair treatment of employees.
  • Fair remunerations.
  • Clarity about work performance evaluation criteria.
  • Specification of a safety policy.
  • Occupational health and work environment.
  • Process analysis and improvements.
  • Fair treatment of employees.
  • Emphasis on public relations through every channel.
  • Company LINE group.
  • Executives meet employees.
  • Employee satisfaction surveys.
  • Public relations boards.
  • Committee meetings.
  • Suggestions box.

3. Business Allies/Trade Partners
  • Long-term business partnerships and mutual dedication.
  • Business transparency.
  • Timely payments.
  • Financial regulations.
  • Fair and equitable trade partner treatment.
  • Procurement regulations.
  • Anti-corruption manual.
  • Visits to observe work performed by customers.
  • Arrangements for customers to visit the company's place of business.
  • Business negotiations.
  • Company website

4. Communities and Society
  • Responsibility for direct and indirect problems caused by the business.
  • Dependability during emergencies.
  • Support for creating jobs in communities.
  • Establishment of ISO 14001 and ISO 45001 systems
  • CSR activities.
  • Emergency fire drills and chemical spill drills.
  • LINE group for entrepreneurs in the industrial estate.
  • Direct communication.
  • Channel for accepting company complaints and suggestions via the telephone number 0-2683-0008.

5. Government Agencies
  • Compliance with legal specifications.
  • Practice regulations and compilation of laws and requirements.
  • Disclosure of company performance information.
  • Opinion, regulation and practice guideline documents.
  • LINE group for entrepreneurs in the industrial estate.
  • Websites (of the company and government agencies).

6. Academic Institutions
  • Innovation exchanges
  • Research and development cooperation.
  • Compliance with the regulations and rules of academic institutions.
  • Websites (of the company and government agencies).

7. Shareholders/
Investors/Financial Institutes
  • Good remunerations.
  • Business sustainability.
  • CAC, CG
  • Increased work effectiveness and productivity.
  • Increased market share and sales.
  • Innovation promotion, CSR, and operating the business while protecting the environment.
  • Company website.
  • Annual reports.
  • Listed-company-meet-investors day (Opportunity Day).
  • Mai Forum.
  • Annual general shareholder meetings.